Common questions | Arca Docs

This page collects the questions that come up most often. If something is not covered here, the feedback link in the Settings > About section of the app is the quickest way to reach the team.

Getting started

Do I need to be in a specific country to use Arca?

Arca works in most countries. The available Buy and Withdraw providers change depending on where you are, but the core wallet (Hold, Send, Receive) works everywhere. If your country is not fully supported yet, you can still create a wallet and use it.

Is Arca free to use?

Creating a wallet and receiving dollars is free. When you send dollars to another wallet, Arca shows the amount on the Review Details sheet before you confirm, so there are no surprises. Buy and Withdraw fees are set by the partner you pick and shown before you continue.

Do I need to verify my identity to use Arca?

No. You can hold, send, and receive without verifying. Verification is a one-time identity check that supported partners can request, and Arca can share it only after you approve. See Verify your identity for the full details.

What happens if I get a new phone?

Install Arca on the new phone, open it, and sign in with the same email, Google, or Apple account you used before. Your wallet opens with your full balance and history. There is nothing to carry over manually.

Recover your email or social account the way you normally would (the forgot-password or account-recovery flow with your provider). Once you are back in that account, Arca recognizes you again.

This is why keeping your sign-in account secure is the single most important security step. Two-factor authentication on your email, Google, or Apple account protects your wallet as much as your phone’s passcode does.

I signed up with the wrong email by mistake. What do I do?

Your wallet is tied to the email, Google, or Apple account you used at sign-up. Signing in with a different account creates a different wallet. If you have funds in the first wallet, sign back in with the original account to access them. If you have not added funds yet, you can just sign up again with the right account.

Sending and receiving

My transfer is still pending. Is something wrong?

Transfers usually land within seconds. A few minutes is normal in busy periods. If a transfer has been pending for much longer:

Open Activity and check the entry. Buy and Withdraw orders can open partner order details when those details are available; pending wallet sends may not be tappable until they finish.
If it is a Buy or Withdraw, the partner may still be processing on their side.
If it is a send to a wallet and it has been hours, reach out through the feedback link with the transaction ID.

I sent to the wrong wallet. Can I get it back?

Not from Arca. Once a transfer is confirmed, it cannot be reversed. The only way to recover funds sent to a wrong but real wallet is to ask that wallet’s owner to send them back.

This is why the Review Details sheet exists. A few extra seconds there saves a lot of trouble later.

I sent on the wrong network. What now?

Contact the team through the feedback link. Give them the amount, the destination address, and the network you used. Recovery depends on the destination wallet and network, and may not be possible. Always double-check the network before confirming.

My receive QR code is not working.

Make sure the sender picked Base or Optimism as the network, and picked USDC or USDT as the token. Any other combination will not land in your wallet. The amber warning on the Receive screen is the same message.

Buy and Withdraw

The Buy page says no providers are available.

Providers change based on your region and the currency selected. Tap the currency selector at the top and try another currency. If none of them work, a provider may be temporarily offline. Try again later, or reach out through the feedback link.

My card got declined on the partner’s checkout.

That decision happens on your bank or card issuer’s side. Try a different card, a smaller amount, or a different partner if more than one is available.

My withdrawal has been pending for a while.

Withdrawals land in bank accounts at speeds set by the partner and your bank. The partner quotes an expected time before you confirm. If the time has passed:

Open the withdrawal in Activity to see the current status.
Contact the partner through the link in the order details.
If the partner says complete but your bank does not show the deposit, give it one more business day, then reach out to the partner’s support.

SimpleFi

Can I lose money in SimpleFi?

Positions can have small losses in unusual market conditions, especially the aggressive position. The conservative position is tied to a well-known lending protocol (Aave) and is less exposed. Growth is not guaranteed, and rates change over time. If you want to dig deeper into the worst-case scenarios, see what happens to stablecoins if the issuer goes bankrupt.

Is there a lock-up period?

No. You can withdraw from SimpleFi at any time. There is no minimum deposit length and no penalty for withdrawing early.

Where did my Earned go?

Earned is tracked per position and on the overview card. When you close a position, the earned amount is included in what comes back to your Available balance, and then to your wallet if you withdraw from Available.

Settings and account

How do I delete my account?

Settings > Security > Delete Account. The flow shows you the warnings and asks you to type DELETE to confirm. Deletion is permanent. If you have a balance, export your wallet key first, since the login that currently gives you access will be removed.

How do I turn off notifications?

Settings > Account > Notifications. Flip the toggle off. You can turn them back on the same way.

How do I contact support?

From the app: Settings > About > Share Your Feedback. This opens a short feedback form.

For identity verification issues specifically: support@arcawallet.com.