Common questions

Here are quick answers to common tasks and problems in Arca.

Sign-in and wallet access

What happens if I get a new phone?

Install Arca and use the same sign-in method and account as before. A different email or Google or Apple account can open a different wallet.

What if I lose access to my email, Google, or Apple account?

Use that provider’s account-recovery process. Arca cannot reset the account. A wallet key you previously exported and tested may provide another recovery path.

Why do I see Setting up your wallet…?

Keep Arca online while it checks your wallet setup. Some returning users must then complete a wallet update. See Wallet migration and fund recovery.

Why am I being asked to choose a handle?

Complete this step to enter the wallet. Your handle lets other Arca users find and pay you with Arca Pay instead of using a long address.

Sending and receiving

Why does a send say Transaction not available?

Arca found that the recipient is restricted and stopped the send before funds moved. Do not try another route to bypass the restriction. Arca Pay may show This payment can’t be completed without a detailed reason.

Why does the app say We couldn’t verify this transaction?

Arca could not complete its recipient safety check, so it stopped the send before funds moved. Wait and try again later. Do not use another app to bypass the check. Arca Pay may instead say that payments are temporarily unavailable.

My transaction is pending. Should I send it again?

No. A second send or withdrawal can become a duplicate if the first later completes. You can keep using Arca while it is pending; check Activity for the result. Buy and Withdraw entries may also provide partner details.

If it remains pending for an unusually long time, use Settings > About > Share Your Feedback and include the amount, time, network, and transaction ID if available.

I sent to the wrong address or network. Can Arca reverse it?

No. A confirmed wallet transfer normally cannot be reversed. If you know the recipient, ask them to return it. Recovery from a wrong network or unsupported token may be impossible. Never share your private key with someone offering recovery help.

Which address should I share?

Use the address or QR code currently shown under Receive. After a wallet update, copy it again instead of using an old screenshot. The sender must use a supported network and digital dollar—USDC or USDT—shown there.

Buy and Withdraw

Why are no providers available?

Buy and bank-withdraw options depend on region, currency, partner availability, and rollout. Try another available currency or return later. Available features can differ between accounts.

My card was declined. What should I do?

The partner, bank, or card issuer makes that decision. Follow the partner’s guidance, try another supported method, or contact the partner. Arca cannot override a decline.

My bank withdrawal is still pending.

Open Activity and check the partner order details. Do not repeat the withdrawal while it is pending. If the stated processing time has passed, contact the partner from those details.

SimpleFi

Is growth guaranteed?

No. APY changes and every position can lose value. Conservative, Moderate, and Aggressive compare the choices; none is risk-free. SimpleFi is not a guaranteed bank deposit.

Is there a lock-up period?

There is no fixed lock-up period. First withdraw from the position to Available, then withdraw from the SimpleFi home screen to your wallet. Processing can take time, and SimpleFi describes a small withdrawal fee.

What does Finish your deposit mean?

Some USDT still needs to be converted to USDC before it can earn. Tap Convert now once and keep Arca open. Do not start another deposit to fix it.

Settings and account

How do I turn notifications off?

Open Settings and switch Notifications off under Account. This controls push alerts, not status inside Arca. If alerts are enabled but missing, check your phone’s notification permission too.

How do I delete my account?

Go to Settings > Security > Delete Account. Deletion is permanent, removes your Arca login, and does not transfer your balance. Finish wallet recovery, then move funds out or export and test the wallet key first. If deletion fails, the account remains active.

How do I contact support?

Use Settings > About > Share Your Feedback and include what you were doing, the exact message, and a transaction ID when relevant. For identity-verification issues, Contact Support on the verification screen opens support@arcawallet.com.

Support can investigate and explain next steps. It cannot reverse a confirmed transfer, approve an action for you, recover a third-party sign-in account, or ask for your private key.