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Verify your identity

Verify your identity when needed, check the result, and choose whether to share it with a supported app.

Updated

Verify your identity when Arca, a partner, or a compatible app asks for it. You do not need to do this just to create a wallet or claim a handle, and a partner may still require a separate check even after Arca shows Verified.

Note: Verification in Arca does not guarantee approval from a purchase, withdrawal, or app partner.

Before you begin

Have an accepted, unexpired government ID ready. The flow may also ask for a selfie and a short liveness video. Requirements depend on your country and document.

Submit your verification

  1. Tap the gear button.
  2. Under Security, tap Identity Verification.
  3. Tap Start Verification.
  4. Follow the instructions for the document photos, selfie, and liveness check, then submit.
  5. Return to Identity Verification later to check the result.

Review usually takes a few minutes and can take up to 24 hours. Some cases take longer or require another attempt. When the status becomes Verified, the screen shows the verification date.

Share a verified identity with a supported app

If a supported app asks to reuse your verification, Arca shows the app name and the information it wants: verification status, legal name, date of birth, and identity documents. Tap Continue only if you approve that request, or Deny to refuse it.

After approval, Settings > Identity Verification > Sharing History can show the partner and sharing date when the record is available.

Protect your information

Arca’s verification screen states that Arca does not store your identity documents or images; the checks happen in the secure flow opened from the app. Provide identity information only there or in a partner checkout you intentionally opened. Never send an ID through an unrelated message, site, or person.

If verification fails or stays pending

  • While the status is Pending, wait; the button remains disabled during review.
  • If Rejected offers Restart Verification, read the reason, use clear lighting, show every requested document edge and detail, and try again.
  • If Rejected offers Contact Support, use that button to email support@arcawallet.com.

Verification does not guarantee that every partner will be available or approve a separate account, payment, or withdrawal.